Help Centre
Customer Support
Talk to a real pool specialist. We answer service, plan, report and payment questions across all our cities.
Operated by Haritalani Private Limited under the brand SwimCompany.
Last updated: 13 August 2026
Ways to reach us
- Call or WhatsApp: +91 9634744726 (Mon–Sat, 9:00–19:00 IST)
- Email: care@swimcompany.in — replies within one working day
- Service areas: Gurgaon · Delhi NCR · Bengaluru · Mumbai
Manage your service online
- Customer dashboard — view bookings, service reports and invoices.
- Pool care guides — water chemistry, algae and monsoon care.
- Book a free pool health check — no obligation.
Common requests
- Reschedule a visit: call us at least 24 hours before the slot — no charge.
- Water looks cloudy after a visit: report within 72 hours for a free re-service.
- Payment or invoice queries: share your booking reference and UPI/bank reference.
- Refunds and cancellations: see our policy.
Escalation
Not satisfied with a resolution? Email care@swimcompany.in with the subject line “Escalation”. A service manager at Haritalani Private Limited will respond within 2 working days.
Contact us
Haritalani Private Limited (SwimCompany)
Gurgaon, Haryana, India
care@swimcompany.in · +91 9634744726