Refund & Cancellation Policy

The first pool health check is complimentary. There is nothing to refund and no cancellation charge.

• Cancelled more than 24 hours before the slot: full refund of any amount paid.
• Cancelled within 24 hours: up to 25% may be retained towards technician scheduling costs.
• Technician unable to work due to no site access: the visit is treated as completed.

You may cancel an AMC at any time. We settle the account on a pro-rata basis for visits already delivered, priced at the equivalent monthly plan rate, and refund the balance. Discounts tied to a longer term are adjusted before the refund is calculated.

If a completed visit did not meet the agreed scope, report it within 72 hours. We will re-service the pool free of charge; if we cannot, that visit is refunded in full.

Refunds are issued to the original UPI ID or bank account within 7–10 working days of approval. Chemicals, spares and consumables already installed at your site are non-refundable.

Email care@swimcompany.in or call +91 9634744726 with your booking reference. Haritalani Private Limited acknowledges every request within 2 working days.